Before deleting your account

Before confirming the deletion, make sure you don't have any order in progress, whether as a buyer or a publisher, and download your invoices if needed. If any affiliate earnings are pending, remember to request their withdrawal before leaving.

How to delete your account

1. Go to the "My Information" section of your settings.
2. Click the "Delete my account" button.
3. Confirm your request: a confirmation is always required before it's finalized.

What deletion involves

Deleting your account is permanent and irreversible. It results in losing access to your orders, your invoices, and the placements you've listed as a publisher, as well as your history and saved preferences. Once confirmed, there's no going back: make sure you've retrieved everything you need before clicking, as the request can't be canceled afterward.

An alternative to consider

If you're still hesitating, you could start by simply adjusting your notifications instead of deleting your account. If your decision is made and you run into a difficulty during the process, the support team can help: see our article contacting support. The way out of the jungle is always within a click's reach, but it doesn't reopen on its own once you've crossed it.

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Resetting your password from the login page

1. Go to the SEO Jungle login page.
2. Click the "Forgot password" link.
3. Enter the email address associated with your account.
4. Open the reset email you receive and click the link inside it.
5. Choose your new password.

This password must meet several requirements, shown live as you type: at least 8 characters, one lowercase letter, one uppercase letter, one digit, and one special character.

Changing your password once logged in

If you're already logged in and simply want to change your password as a precaution, a dedicated screen in your settings lets you do so:

1. Enter your current password.
2. Enter your new password, then confirm it by typing it a second time.

If the current password entered is incorrect, an error message informs you and the change isn't made. The two entries of the new password must also match.

If you don't receive the reset email

First check your junk or spam folders, then make sure you entered the email address associated with your account. If the problem persists, contact the support team (see our article contacting support): dense jungle or not, you won't stay stuck at the entrance.

Once you've regained access

Take a moment to check that your account information is still up to date, and use the opportunity to review your notification preferences.

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Your personal profile, in "My Information"

This is where you manage everything about you as a person. From the "My Information" section of your settings, you can edit:

1. Your avatar, by clicking it to open the picker or upload a photo.
2. Your first and last name, both required.
3. Your country and interface language.
4. Your LinkedIn profile and a short description of yourself.
5. Your phone number, with its country code.

A "Save" button confirms all of these changes at once.

Your organization's legal information, in Settings > Billing

This section isn't about you personally, but about your organization: legal business name, full address, company registration number, VAT number, and the legal representative's identity. Our article providing your legal details and payout profile covers all of this in detail: this information appears on your invoices as a buyer, and determines your ability to get paid as a publisher.

Password and login email: not here either

Changing your password happens on a dedicated screen (see forgotten password), and changing the email address you use to log in goes through an entirely different process (see changing your login email). No need to look for them in "My Information."

Need help

If a field seems locked, or you're unsure what to fill in, the support team is your best bet: head to our article contacting support. Two clearly defined areas, and no more reason to get lost in administrative jungle.

The post Editing your account information appeared first on SEO Jungle.

The three notifications you can turn on or off

From your settings, you'll find three independent switches:

1. Notifications related to the progress of your orders.
2. Monthly alerts about new media available in the catalog.
3. Those same new-media alerts, but targeted to your saved searches or your ongoing projects.

How it works

Each switch is applied immediately as soon as you click it: there's no separate "Save" button, and no channel to choose, since these notifications are always sent by email. Turn them on or off as you go, with no risk of forgetting to confirm a change, much like adjusting your compass without stopping to walk.

Why keep them on

Order notifications help you avoid missing an important step in your tracking, whether you're a buyer or a publisher: a status change, a negotiation, an upcoming validation. New-media alerts, on the other hand, are mainly useful if you're actively looking for placements matching your favorites or your ongoing projects, rather than checking the catalog every month to see what's changed.

Finding the history

If you missed some information anyway, you can usually find it directly in your personal area: your order tracking or your invoices remain accessible at any time, notification or not.

The post Managing your notifications appeared first on SEO Jungle.

Live chat, your main point of contact

A chat bubble is permanently displayed in the bottom-right corner of the interface. Clicking it opens a conversation where you can ask your question and chat in real time with the team.

1. Click the chat bubble, wherever you are on the platform.
2. Describe your question or issue.
3. If no one is available right away, leave your message: you'll get a reply as soon as a team member picks up the conversation.

No need to open a ticket from a dedicated area: the conversation happens directly from the page you're on, whether you're a buyer or a publisher.

Booking an appointment, to go further

On certain flows, a dedicated button offers to schedule a more in-depth conversation with the team instead of a quick chat reply: for example, "I'd like guidance" in the header, a help panel when creating a listing on the publisher side, or access to the private catalog. These buttons open a booking calendar to arrange a call.

Platform incidents

In the event of an outage or incident affecting SEO Jungle, you're automatically notified by email when the incident is declared, and again once it's resolved. This is information sent to you, not a channel you need to act on yourself: for any other request, head to the live chat.

Going further

Support can help you with a variety of topics: changing your account information, a forgotten password you can't reset, or changing your login email, an operation that actually goes through this same chat. In the SEO Jungle, there's always a guide within a click's reach.

The post Contacting support appeared first on SEO Jungle.

Why go through support

Your login email is your identifier on the platform: it's tied to your account, to your order or sales history, and to your documents. To avoid any mistakes or loss of access, this change is handled directly by the support team rather than through an editable field in "My Information."

How to submit your request

1. Open the live chat, permanently accessible in the bottom-right corner of the interface (see contacting support).
2. Explain that you want to change the email address associated with your account.
3. Provide the new address you want to use to log in.
4. The team verifies your request and makes the change on their end.

If the chat isn't available right away, leave your message: you'll get a reply as soon as a team member picks up the conversation.

What to check before requesting the change

Make sure you have access to your new email address: it will now receive your notifications, your order confirmations, and, if needed, a future password reset email. Also keep the old address active during your exchange with support, in case the team needs to contact you again to confirm your identity.

Good to know

This same team can also help you with other operations that aren't self-service, such as merging accounts or transferring a site to another publisher. Feel free to reach out via chat for any request that falls outside the usual settings.

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