Contacting support

A question about your account, an order, or a technical issue? SEO Jungle support is accessible directly from the platform, with no need to hunt for a dedicated form.

Live chat, your main point of contact

A chat bubble is permanently displayed in the bottom-right corner of the interface. Clicking it opens a conversation where you can ask your question and chat in real time with the team.

1. Click the chat bubble, wherever you are on the platform.
2. Describe your question or issue.
3. If no one is available right away, leave your message: you'll get a reply as soon as a team member picks up the conversation.

No need to open a ticket from a dedicated area: the conversation happens directly from the page you're on, whether you're a buyer or a publisher.

Booking an appointment, to go further

On certain flows, a dedicated button offers to schedule a more in-depth conversation with the team instead of a quick chat reply: for example, "I'd like guidance" in the header, a help panel when creating a listing on the publisher side, or access to the private catalog. These buttons open a booking calendar to arrange a call.

Platform incidents

In the event of an outage or incident affecting SEO Jungle, you're automatically notified by email when the incident is declared, and again once it's resolved. This is information sent to you, not a channel you need to act on yourself: for any other request, head to the live chat.

Going further

Support can help you with a variety of topics: changing your account information, a forgotten password you can't reset, or changing your login email, an operation that actually goes through this same chat. In the SEO Jungle, there's always a guide within a click's reach.