Refunds: how do they work?

The word "refund" covers several situations on SEO Jungle. Here's the confirmed case and exactly how it works, along with what to do for everything else.

The confirmed case: order declined or expired on the publisher's side

When you place an order, payment happens before it's sent to the publisher. If the publisher declines your order, or lets the response deadline pass without acting (see handling a received order), the order expires and you're automatically credited back the corresponding amount: the sum returns to your credit balance, reusable for your future purchases via the "Use my credits" checkbox (see payment methods). This is therefore not a transfer back to your bank account, but rather an available credit on the platform, which you'll also find in the corresponding tab of "My orders".

The impact on cashback

If cashback had already been granted on this order, it's canceled at the time of the credit-back: the corresponding cashback credit disappears from your balance.

Finding the trace of the credit-back

The movement appears in your transaction history, along with the date, the credited amount, and the relevant order.

For any other situation

For other situations (a link removed after publication, a dispute over article quality, etc.), there is no self-service refund process documented here: the simplest approach is to contact the support team via the contact page, clearly explaining your situation along with your order reference. The team can review your case based on the information provided and let you know the next steps.