What to do if a link is rejected or removed?

A link order doesn't always go exactly as planned. Here's exactly what we know about cases of rejection and link disappearance, and when to go through support for situations outside the usual framework.

A rejected order

If the publisher rejects your proposal (initial offer or submitted article), the order moves to "offer rejected" status in your order tracking. This rejection ends the order: nothing gets published, and you can adjust your brief for a future order, or choose another site from the catalog.

The 30-day monitoring period after publication

Once the article is published and the link added by the publisher, the order moves to active status: an automatic daily check verifies that the link stays live, for a period of 30 days. If the link stays active the whole time, the order is marked as completed.

If the publisher doesn't respond in time

If the publisher doesn't respond within the allotted time before accepting, the order automatically moves to "offer expired" and you're automatically refunded the corresponding amount. Our article on follow-up and expiration details this situation.

For any other situation

For a specific case that doesn't match these situations — for example, a link that seems to have disappeared during the monitoring period — the safest approach is to check your order's status, then contact the support team via live chat: they can examine your order in detail and tell you what to do next, rather than guessing at what might have happened.